At Auto Frame Pro, we stand behind our product with a 30-day money-back guarantee. We want you to be completely satisfied with your purchase.
If for any reason you're not happy with Auto Frame Pro within 30 days of your purchase, simply contact us and we'll process a full refund—no questions asked.
Our Promise:
• Full refund within 30 days of purchase
• No complicated forms or hoops to jump through
• Refund processed within 5-7 business days
• Friendly, no-hassle support
We believe in our product and want you to feel confident in your purchase.
To be eligible for a refund, your request must meet the following criteria:
Eligible for Refund:
✓ Purchase made within the last 30 days
✓ First-time purchase of Auto Frame Pro
✓ Request submitted via email with order details
What We Need From You:
• Your order number or transaction ID
• The email address used for purchase
• Brief reason for the refund (optional, but helps us improve)
Note: If you've previously received a refund for Auto Frame Pro and purchase again, subsequent purchases are not eligible for refund under this policy.
Requesting a refund is simple and straightforward:
Step 1: Email Us
Send an email to refunds@autoframepro.com with:
• Subject line: "Refund Request - [Your Order Number]"
• Your order number or transaction ID
• Email address used for purchase
Step 2: Confirmation
We'll send you a confirmation email within 24 hours acknowledging your request.
Step 3: Processing
Our team will process your refund within 2-3 business days of confirmation.
Step 4: Receive Refund
Funds will be returned to your original payment method within 5-7 business days.
Questions? Contact our support team at support@autoframepro.com
Once we receive your refund request, here's what to expect:
Processing Timeline:
| Stage | Timeframe |
|-------|-----------|
| Request acknowledgment | Within 24 hours |
| Refund processing | 2-3 business days |
| Funds returned | 5-7 business days |
| Total time | 7-10 business days |
Please Note:
• Processing times may vary depending on your payment provider
• Bank holidays may affect processing times
• Credit card refunds may take an additional 1-2 billing cycles to appear
• PayPal refunds are typically faster (3-5 business days)
You'll receive email updates at each stage of the process.
While we offer a generous refund policy, there are some limitations:
Not Eligible for Refund:
• Purchases made more than 30 days ago
• Second or subsequent purchases after a previous refund
• Licenses that have been found to violate our Terms of Service
• Bundle purchases where individual components have been partially used (partial refunds may be available)
Special Circumstances:
If you have extenuating circumstances that fall outside our standard policy, please contact us. We review each case individually and may make exceptions at our discretion.
License Deactivation:
Upon refund approval, your license key will be deactivated. You will no longer have access to the Software or future updates.
Refunds are always processed to the original payment method used for purchase:
Payment Method → Refund Destination:
• Credit/Debit Card → Original card (5-7 business days)
• PayPal → PayPal account (3-5 business days)
• Bank Transfer → Original bank account (7-10 business days)
Important Notes:
• We cannot refund to a different payment method than the original
• If your original card has expired or been cancelled, contact your bank—they can usually still process the refund
• Currency conversion fees from your original purchase are not refundable
• Any promotional credits or discounts will be deducted from the refund amount proportionally
Still have questions about our refund policy? We're here to help!
Contact Our Support Team:
📧 Email: support@autoframepro.com
📧 Refund Requests: refunds@autoframepro.com
Response Times:
• General inquiries: Within 24 hours
• Refund requests: Within 24 hours
• Urgent issues: Within 4 hours (during business hours)
Business Hours:
Monday - Friday, 9am - 5pm EST
We pride ourselves on friendly, helpful customer service. Don't hesitate to reach out if you have any concerns or questions about your purchase.