Privacy Policy

We collect information you provide directly to us when you: • Purchase a license for Auto Frame Pro • Create an account or register your license • Contact our support team • Subscribe to our newsletter The types of information we may collect include: Personal Information: • Name and email address • Billing information (processed securely by our payment provider) • License key and activation data • 3ds Max version and system information (for compatibility purposes) Usage Information: • Software activation and deactivation events • Error logs (if you opt-in to send crash reports) • General usage statistics (anonymized) We do NOT collect or store your actual 3ds Max projects, models, or any creative work.

We use the information we collect for various purposes, including to: • Process your purchase and deliver your license key • Provide, maintain, and improve our Software • Send you technical notices, updates, and support messages • Respond to your comments, questions, and customer service requests • Verify license authenticity and prevent fraud • Monitor and analyze trends, usage, and activities • Personalize and improve your experience Marketing Communications: We may send you promotional communications about new features, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security Measures Include: • SSL/TLS encryption for all data transmission • Row-Level Security (RLS) on our database ensuring only authorized server processes can access your data • Encrypted storage of sensitive information • Regular security audits and updates • Limited employee access to personal data • Secure payment processing through PCI-compliant providers • HTTP security headers (HSTS, CSP, X-Frame-Options) enforced on all pages Data Location: Your data is stored on Supabase (PostgreSQL) infrastructure in the United States. Supabase maintains SOC 2 Type II certification. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Our website uses cookies and similar tracking technologies to enhance your experience. Types of Cookies We Use: • Essential Cookies: Required for the website to function properly (e.g., authentication session tokens managed by Supabase) • Performance / Analytics: We use Vercel Analytics — a privacy-first, cookie-free analytics service — to understand how visitors interact with our website. No personal data is stored and no cross-site tracking occurs. What We Do NOT Use: • We do not use Google Analytics or other third-party advertising/tracking cookies • We do not use marketing cookies to deliver targeted advertisements Managing Cookies: Most web browsers allow you to control cookies through their settings. Disabling essential cookies will prevent authentication from working. Do Not Track: Our website honours "Do Not Track" signals. No advertising or behavioural tracking is performed on this site.

We use the following third-party service providers. Each provider has its own privacy policy and data processing terms. Payment Processing: • Lemon Squeezy (lemon squeezy.com) — subscription and one-time payments • NOWPayments (nowpayments.io) — optional cryptocurrency payments • These providers process payment data on our behalf and are PCI-compliant Database & Authentication: • Supabase (supabase.com) — hosted PostgreSQL database and user authentication (US servers, SOC 2 certified) Email Services: • Brevo (brevo.com, formerly Sendinblue) — transactional emails, newsletters, and inbound email parsing AI / Artificial Intelligence: • xAI Grok (x.ai) — AI model used to generate answers to user questions and classify inbound support emails. Question text you submit may be sent to xAI for processing. Bot Protection: • Cloudflare Turnstile (cloudflare.com) — CAPTCHA service on public forms; processes browser fingerprint data per Cloudflare's privacy policy Analytics: • Vercel Analytics (vercel.com) — privacy-first, cookie-free analytics for page performance We do NOT sell, trade, or rent your personal information to third parties for their marketing purposes. All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

Depending on your location, you may have certain rights regarding your personal information: For EU Residents (GDPR): • Right to access your personal data • Right to rectification of inaccurate data • Right to erasure ("right to be forgotten") • Right to restrict processing • Right to data portability • Right to object to processing • Right to withdraw consent For California Residents (CCPA): • Right to know what personal information is collected • Right to know if personal information is sold or disclosed • Right to opt-out of the sale of personal information • Right to request deletion of personal information • Right to non-discrimination for exercising your rights To exercise any of these rights, please contact us at privacy@autoframepro.com. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to: • Provide you with our services • Comply with legal obligations • Resolve disputes • Enforce our agreements Retention Periods: • Account information: Retained while your account is active, plus 3 years after deletion • Transaction records: 7 years (as required by tax laws) • Support tickets: 3 years after resolution • Marketing preferences: Until you unsubscribe Deletion: You may request deletion of your personal data at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes.

Auto Frame Pro is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@autoframepro.com. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Notification of Changes: • We will post the updated policy on this page • We will update the "Last Updated" date at the top • For significant changes, we will notify you via email or a prominent notice on our website We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Software after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Privacy Inquiries: Email: privacy@autoframepro.com General Support: Email: support@autoframepro.com Mailing Address: Auto Frame Pro 123 Software Lane Wilmington, DE 19801 United States We will respond to your inquiry within 30 days.